COACH JOE ONLINE COACHING

Privacy notice for enquiries and call bookings

Joe Merrall operates Coach Joe Online Coaching in New Zealand and collects and holds the information described in this notice for enquiries and Game Plan Call bookings. The collecting and holding agency is Joe Merrall, trading as Coach Joe Online Coaching, at 1/2 Meadow Crescent, Te Atatu South, Auckland, New Zealand. Contact Joe at [email protected] about your information.

Information collected

The enquiry form asks for your first name, last name, phone number and email address. Booking a call also creates a record of the time, timezone and booking status. If you add notes or contact Joe, the information you share and the related correspondence may be kept with your enquiry.

How your information is used

Your details are used to respond to your enquiry, arrange and manage your call, send booking confirmations and reminders, and follow up on the conversation you have requested. The enquiry and booking forms do not take payment.

Fields marked as required must be completed to submit that form. If you prefer to enquire without using the form, email Joe instead.

Services used to manage your enquiry

Joe uses Group Fuel, which runs on HighLevel and LeadConnector, to manage forms, contact records, booking records and booking emails. Zoom is used for the Game Plan Call. These services process information needed to provide those functions and may process information outside New Zealand.

If you contact Joe through a Facebook lead form or a Typeform, that provider also handles the information you enter under its own privacy notice. Relevant enquiry information may be passed into Joe's contact-management system so he can respond. These providers' own notices explain their separate practices.

Keeping and protecting information

Enquiry and booking information is kept for the purpose of responding, managing the relationship and meeting any applicable record-keeping obligations. It should not be retained longer than reasonably needed for those purposes. Access and handling should be limited to people and service providers who need the information for these functions.

Access, corrections and concerns

You can ask Joe for access to personal information held about you, request a correction, or raise a privacy concern by emailing [email protected]. If a concern is not resolved, you can contact the New Zealand Office of the Privacy Commissioner.

This notice covers the enquiry and call-booking process. Any additional information needed for coaching, exercise readiness or membership will be explained as part of the relevant intake process.